Refund & Cancellation Policy
At Tolious, we understand that plans can change. Our cancellation and refund policy is designed to keep things simple and transparent.
Cancellation 3 Hours Before Service
Customers can cancel their booking at least 3 hours before the scheduled service time and receive a 100% refund of the amount paid.
Cancellation Within 3 Hours
For cancellations made less than 3 hours before the scheduled service, the booking may be subject to a cancellation fee, and the remaining eligible amount, if any, will be refunded.
Cancellation After Service Begins
Once the service has started, cancellations are generally not eligible for a refund, except where Tolious determines that a refund or partial refund is appropriate based on the circumstances.
Cancellation by Tolious
If a confirmed booking is cancelled by Tolious, the customer will receive a 100% refund of the amount paid for the cancelled booking. Customers may also choose to reschedule the service, subject to availability.
Refund Processing
Approved refunds will be returned to the original payment method. The time taken for the refund to reflect may vary depending on the payment provider or bank.
Service Concerns
If you experience an issue with a completed service, please contact Tolious Support as soon as possible. We may review the concern and provide an appropriate resolution, which may include a re-service, partial refund, full refund, or service credit.
Queries
For any questions regarding cancellations, refunds, or our services, please contact us at:
support@tolious.com
Tolious reserves the right to review refund requests on a case-by-case basis.