TERMS AND CONDITIONS
These Terms and Conditions
("Terms") govern your use of services made available on or through
the Tolious website, mobile application, and any associated digital platforms
(collectively, the "Platform"), and together with the services made
available through the Platform, the "Services"). These Terms also
include our Privacy Policy and any supplemental guidelines, additional terms,
policies, and disclaimers issued by us from time to time ("Supplemental
Terms"), which form an integral part of these Terms.
These Terms constitute a binding
and enforceable legal agreement between Tolious ("Redshift Technologies",
"we", "us", or "our") - a workforce platform
operating in India under the tagline 'Total Organized Integrated Services /
Elevating Lives, Every Day' - and you, a user of the Services, including any
B2C household customer or B2B business that books Workforce Services (defined
below) through the Platform ("you", "your", or
"Customer").
By accessing or using the
Platform, you represent and warrant that you have full legal capacity and
authority to agree to and be bound by these Terms. If you are accessing the
Platform on behalf of an entity, you confirm that you are authorized to accept
these Terms on that entity's behalf. If you do not agree to these Terms, you
must not access or use the Platform or the Services.
1. SERVICES AND WORKFORCE
SERVICES
1.1 The Services include the provision of the
Platform that enables you to discover, book, and avail: (a) home cleaning,
housekeeping, kitchen assistance, laundry, facility management, and other
household or business support services offered by independent, trained
third-party service partners onboarded on the Platform ("Workforce
Partners" or "Partners") (collectively, "Workforce
Services"); and (b) any additional services or features as may be
introduced by the Company on the Platform from time to time. Tolious operates
as a technology intermediary and marketplace aggregator facilitating the
connection between Customers and Workforce Partners and does not itself perform
the Workforce Services.
1.2 Workforce Services offered through the
Platform include but are not limited to:
General cleaning of premises:
sweeping, mopping, vacuuming, dusting, wiping surfaces, cleaning windows and
glass;
Dishwashing and utensil cleaning:
washing, drying, and organizing utensils and kitchen items;
Laundry assistance: washing
clothes manually or by machine, folding, and arranging clean laundry;
Bathroom cleaning: scrubbing and
disinfecting toilets, sinks, showers, and bathroom floors;
Kitchen assistance: light food
preparation tasks, cleaning countertops, stoves, and kitchen appliances;
Facility and property management
support for apartment communities and commercial properties (B2B);
On-demand and subscription-based
service plans - daily, weekly, or monthly;
Any other services listed on the
Platform that Partners are available to provide.
1.3 Tolious does not employ Workforce Partners,
nor are Partners agents, contractors, or partners of Tolious or its affiliates.
Partners are solely liable and responsible for the Workforce Services they
offer or provide through the Platform and do not have the authority to bind or
represent Tolious. Tolious shall however undertake reasonable due-diligence
including identity verification, training, background checks, and onboarding
verification of all Partners before they are listed on the Platform.
1.4 The Services may be offered in different
formats including one-time bookings, service bundles, subscription plans
(daily, weekly, or monthly), and advance scheduling. Subscription and bundled
offerings may require upfront payment and may be subject to additional terms
including validity periods, usage limits, and scheduling conditions, as
specified on the Platform at the time of purchase.
1.5 The Platform is intended for personal and
non-commercial use unless you have entered into a separate B2B agreement with
Tolious. The Platform is intended for use only within India.
1.6 To support service delivery and Platform
operations, Tolious may communicate with you via phone calls, SMS, email,
WhatsApp, or in-app notifications. You may opt out of certain non-transactional
communications; however, opting out of core service notifications may affect
our ability to deliver your bookings.
1.7 Tolious reserves the right to modify,
suspend, cancel, or discontinue any or all Services, features, or content on
the Platform at any time without prior notice. Your continued use of the
Platform after any such change constitutes acceptance of the modified Services.
1.8 Tolious does not guarantee the availability
of Partners for all requested services, time slots, or locations. Matching of
Customers with Partners may be facilitated through automated or algorithmic
systems and does not constitute a recommendation or guarantee of service
quality.
2. ELIGIBILITY
2.1 You must be at least 18 years of age and have
the legal capacity to enter into a binding contract under applicable law to use
the Services.
2.2 You confirm that your access to and use of
the Services complies with all applicable laws and regulations of India. You
agree to use the Services only in a manner consistent with these Terms and
applicable law, and in a way that does not violate the rights of Tolious,
Workforce Partners, or any third party.
2.3 Tolious reserves the right to refuse access
to the Platform, or to suspend or terminate access granted to any User, at any
time and without prior notice, at its sole discretion.
3. ACCOUNT CREATION AND SECURITY
3.1 To avail the Services, you must register and
create an account on the Platform ("Account") by providing accurate,
complete, and current information including your name, email address, phone
number, and service location address. Tolious reserves the right to verify the
information provided and may approve or reject account registrations at its
sole discretion.
3.2 You warrant that all information furnished in
connection with your Account is and shall remain accurate and true. You agree
to promptly update your details in the event of any change.
3.3 You are solely responsible for maintaining
the confidentiality and security of your Account credentials. You must
immediately notify Tolious at support@tolious.com of any unauthorized use of
your Account or any other security breach.
3.4 You are responsible for all activities
conducted through your Account, whether undertaken by you or any third party
using your login credentials. Tolious shall not be liable for any unauthorized
access to your Account except where such access arises from Tolious's own gross
negligence or willful misconduct.
3.5 You agree to receive communications from
Tolious regarding:
(i) payment requests and
confirmations;
(ii) booking updates and
service-related notifications;
(iii) promotional offers from
Tolious and its partner organizations;
(iv) any other matter relating to
the Services.
4. BOOKINGS AND SCHEDULING
4.1 The Platform allows you to place booking
requests for Workforce Services based on availability of Partners and time
slots displayed at the time of booking. Tolious uses reasonable efforts to find
a Partner who is available for the requested service, time slot, and location.
If no Partner is available, Tolious will contact you to reschedule or cancel
the booking.
4.2 Upon placing a booking request, Tolious will
provide confirmation via SMS, email, in-app notification, or WhatsApp. Once a
Partner is assigned, you will receive the Partner's details including, where
available, name, rating, experience, and other relevant information.
4.3 Bookings cancelled before confirmation will
not be charged. Tolious's cancellation policy (available on the Platform) sets
out applicable cancellation fees for confirmed bookings.
4.4 In case a booked Partner becomes unavailable,
Tolious will endeavor to arrange a substitute Partner or offer rescheduling or
cancellation. Availability of a substitute is not guaranteed.
4.5 You agree to ensure that the Partner is
provided with timely and adequate access to the service location and all
conditions necessary for performance of the Workforce Services. This includes:
Obtaining and facilitating entry
permissions, security clearances, or gate passes at gated communities or
commercial premises;
Ensuring availability of
functional lifts, parking, or reasonable access for equipment movement;
Informing Tolious and the Partner
in advance of any conditions that may affect service delivery, including the
presence of pets, restricted areas, or safety hazards;
Ensuring no undue delays at the
service location caused by building management, security procedures, or access
restrictions.
4.6 Any failure to comply with the above may
result in delays, inability to perform Workforce Services, additional charges,
or cancellation. Tolious and the Partner shall not be liable for any delay or
non-performance attributable to such conditions.
4.7 You may extend the duration of a booked
service slot, subject to Partner availability and the total duration not
exceeding platform-specified limits. Tolious does not guarantee the
availability of extensions and is not liable for any losses arising from
unavailability of an extension.
4.8 Time estimates, schedules, and service
durations displayed on the Platform are indicative only and do not constitute
guarantees of completion timelines.
5. PAYMENT TERMS
5.1 In respect of Workforce Services availed
through the Platform, you shall be required to pay the amounts indicated at the
time of booking ("Fees"). The Fees may include:
Service charges for the Workforce
Services provided by the Partner;
A platform or technology
convenience fee charged by Tolious for facilitating the booking;
Out-of-pocket expenses incurred
by the Partner during service delivery;
Applicable surge charges during
periods of high demand;
Any other charges (including
safety fees, insurance fees, or Partner welfare fees) as disclosed on the
Platform.
5.2 All Fees are subject to applicable taxes
including GST as per prevailing Indian law. Tolious will notify you of
applicable Fees, taxes, and available payment methods at the time of booking.
5.3 You may make payments through credit cards,
debit cards, net banking, UPI, digital wallets, or such other methods as may be
made available on the Platform. All payments for Services must be made solely
through the payment mechanisms available on the Platform. Direct payments to
Partners outside the Platform are prohibited and Tolious shall not be liable
for any loss arising from such off-platform transactions.
5.4 All Fees collected by Tolious for Workforce
Services are facilitated on behalf of the relevant Partner. Payment made to
Tolious shall be deemed to be made directly to the Partner to the extent of
their revenue share, with Tolious retaining a platform commission of 10–15% as
disclosed to Partners under separate arrangements.
5.5 Tolious reserves the right to amend Fees at
any time. Changes in Fees shall not affect bookings confirmed before the
publication of revised Fees on the Platform.
5.6 Fees for confirmed bookings are generally
non-refundable, except where a refund is expressly required under applicable
law or approved by Tolious. Tolious's refund and cancellation policy (available
on the Platform) governs all refund requests.
5.7 You acknowledge that Fees may vary
dynamically based on location, demand, time of booking, service complexity, and
other marketplace conditions. You shall be responsible for all Fees incurred
under your Account regardless of your awareness of such Fees at the time of
booking.
5.8 Tolious may use third-party payment
processors to facilitate payments. Processing of payments shall be subject to
the terms and privacy policies of such payment processors. Tolious shall not be
liable for errors of the payment processor.
5.9 If you are registered under GST in India and
wish to claim input tax credit, you must add valid and accurate GSTIN details
to your Account profile before placing orders. Tax invoices will be issued
based on GSTIN details available at the time of order placement. Tolious shall
not be liable for any loss of input tax credit arising from incorrect or
missing GSTIN details provided by you.
5.10 The Platform may enable you to maintain a
prepaid or wallet balance for the purpose of availing Services. Any prepaid
balance shall be non-transferable, non-interest bearing, and shall not be
redeemable for cash except as required by applicable law. Validity and usage
conditions for any prepaid balance will be specified on the Platform.
6. CUSTOMER CONDUCT
6.1 Tolious strictly prohibits discrimination
against Workforce Partners on the basis of race, religion, caste, national
origin, disability, sexual orientation, sex, marital status, gender identity,
age, or any other characteristic protected under applicable Indian law.
6.2 You agree to treat all Partners with
courtesy, dignity, and respect, and to provide a safe, clean, and appropriate
environment for the performance of Workforce Services. Partners are entitled to
refuse to perform services if the service location is unsafe, inappropriate, or
if you engage in conduct that is discourteous, disrespectful, abusive,
threatening, or otherwise unlawful. Tolious reserves the right to suspend or
terminate your access to the Services if your conduct toward any Partner is
deemed inappropriate.
6.3 You are solely responsible for any
discrimination against Partners and for any failure to provide a safe service
environment. You agree to promptly disclose to Tolious and the relevant Partner
any information that may affect the Partner's ability to perform the Workforce
Services or impact their health and safety.
6.4 You agree to report any inappropriate,
abusive, or unlawful conduct by a Partner to Tolious at support@tolious.com
within 48 hours of the occurrence of such conduct.
6.5 You shall not directly or indirectly solicit,
engage, or encourage any Partner from whom you have availed Workforce Services
to provide similar services outside the Platform, without booking such services
through your Account. Tolious may suspend or terminate your access to the
Services for any violation of this clause.
6.6 You shall not use the Services for any
purpose except as expressly permitted under these Terms. Without limiting the
foregoing, you shall not upload, transmit, or share content that is defamatory,
obscene, pornographic, threatening, fraudulent, unlawful, or harmful to any
person or entity.
6.7 You shall not attempt to gain unauthorized
access to any portion of the Platform, its servers, or networks, or engage in
any activity that interferes with, disrupts, or adversely affects the
functioning of the Services.
6.8 You are responsible for securing your
valuables, fragile items, and sensitive equipment prior to commencement of
Workforce Services. Tolious and Partners shall not be responsible for loss or
damage to unsecured items except as required under applicable law.
7. USER CONTENT AND REVIEWS
7.1 The Platform allows you to post reviews,
ratings, suggestions, feedback, and other content relating to your experience
with Partners and the Services ("User Content"). You must not
knowingly submit false, inaccurate, or misleading information in any review or
feedback.
7.2 You grant Tolious a non-exclusive, worldwide,
perpetual, irrevocable, transferable, sublicensable, and royalty-free license
to use, reproduce, display, distribute, adapt, translate, and create derivative
works of your User Content for the purpose of operating, improving, and
promoting the Platform and Services, and for compliance with applicable law.
7.3 Tolious may, without prior notice, remove or
restrict access to any User Content that it determines, in its sole discretion,
violates these Terms, applicable law, or the rights of any third party.
7.4 Tolious may use your reviews and feedback to
monitor service standards, evaluate Partner performance, and determine
continued access to the Platform by you or any Partner.
8. CONSENT TO USE DATA
8.1 You agree that Tolious may collect and use
your personal data in accordance with its Privacy Policy for the purposes set
out therein, including for the provision of Services, payment processing,
customer support, analytics, fraud prevention, and service improvement.
8.2 You consent to Tolious sharing your personal
data with its affiliates and authorized third-party service providers on a
need-to-know basis as described in the Privacy Policy.
8.3 Tolious may use aggregated and anonymized
data pertaining to your use of the Services for analytics, trend
identification, and statistical purposes.
8.4 Subject to applicable law, Tolious may be
directed by law enforcement agencies or government authorities to disclose your
data in connection with civil or criminal proceedings. In such instances,
Tolious shall have the right to share such data as required.
8.5 Tolious may collect and use location-based
information through GPS or similar technologies when you access the Platform
via a mobile device. Certain features of the Platform may not function if
location data is not shared.
9. OFFERS, DISCOUNTS, AND
SUBSCRIPTIONS
9.1 Tolious may introduce trial periods,
discounts, subscription plans, or other promotional offers ("Offers")
at its sole discretion. Unless stated otherwise, Offers are limited to one use
per premises and cannot be combined with other Offers.
9.2 Subscription plans provide Customers with the
ability to schedule recurring Workforce Services on a daily, weekly, or monthly
basis at agreed rates. Subscription terms, pricing, and cancellation conditions
are specified at the time of purchase.
9.3 Tolious reserves the right to modify or
withdraw any Offer or subscription plan at any time, without prior notice.
Tolious may communicate with Customers about Offers via call, SMS, email, or
push notification.
10. INTELLECTUAL PROPERTY
10.1 All rights, title, and interest in and to the
Platform and the Services, including all intellectual property rights, are
owned by or validly licensed to Tolious. Subject to your compliance with these
Terms, Tolious grants you a limited, non-exclusive, non-transferable,
non-sublicensable, and revocable license to access and use the Services solely
for permitted personal or business use in accordance with these Terms.
10.2 You shall not copy, reproduce, modify, adapt,
distribute, publish, reverse engineer, or create derivative works of any part
of the Platform or Services without Tolious's prior written consent.
10.3 Any feedback, suggestions, or bug reports you
provide to Tolious may be used by Tolious freely for any purpose, without any
obligation of attribution, compensation, or prior approval.
11. THIRD PARTY SERVICES
11.1 The Platform may include links to or
integration with services, content, or information provided by third parties
("Third Party Services"). Tolious does not control, endorse, or
assume responsibility for Third Party Services, and your use of such services
is entirely at your own risk.
11.2 Your use of Third Party Services is governed
by the terms and conditions and privacy policies of the applicable third
parties. All intellectual property rights in Third Party Services remain the
exclusive property of the respective third parties.
12. INDEMNITY
12.1 You agree to indemnify, defend (at Tolious's
option), and hold harmless Tolious, its affiliates, officers, directors,
employees, agents, and representatives from and against any and all claims,
losses, liabilities, damages, costs, and expenses (including reasonable legal
fees) arising out of or relating to:
Your access to or use of the
Platform, Services, or Workforce Services;
Your violation or alleged
violation of these Terms;
Any access to or use of your
Account by any third party, whether or not authorized by you;
Any claim by a Workforce Partner
or third party arising from your conduct, instructions, or failure to comply
with these Terms.
13. LIMITATION OF LIABILITY
13.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, TOLIOUS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, PARTNERS,
AND CONTRACTORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, SPECIAL, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING
LOST BUSINESS OPPORTUNITIES, LOST REVENUES, OR LOSS OF ANTICIPATED PROFITS),
EVEN IF TOLIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING
OUT OF OR RELATING TO (A) THESE TERMS, (B) THE SERVICES OR WORKFORCE SERVICES,
(C) YOUR USE OR INABILITY TO USE THE SERVICES, OR (D) ANY INTERACTIONS WITH
ANOTHER USER OF THE PLATFORM.
13.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW,
TOLIOUS'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR
THE SERVICES SHALL NOT EXCEED THE LOWER OF (A) THE FEES PAID BY YOU FOR THE
RELEVANT BOOKING, OR (B) INR 5,000 (RUPEES FIVE THOUSAND) IN THE AGGREGATE.
13.3 NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT
ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW,
INCLUDING UNDER THE CONSUMER PROTECTION ACT, 2019.
14. DISCLAIMERS AND WARRANTIES
14.1 THE SERVICES ARE PROVIDED ON AN "AS
IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND,
EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF
TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
14.2 TOLIOUS OPERATES A TECHNOLOGY PLATFORM THAT
FACILITATES CONNECTIONS BETWEEN CUSTOMERS AND WORKFORCE PARTNERS. TOLIOUS DOES
NOT ITSELF PERFORM WORKFORCE SERVICES AND IS NOT LIABLE OR RESPONSIBLE FOR THE
FULFILMENT OF ANY BOOKING, THE PERFORMANCE OF WORKFORCE SERVICES BY ANY
PARTNER, OR ANY ACTS OR OMISSIONS OF PARTNERS DURING THEIR PROVISION OF
WORKFORCE SERVICES, INCLUDING ANY DAMAGE THEY MAY CAUSE TO PROPERTY.
14.3 TOLIOUS DOES NOT GUARANTEE ANY SPECIFIC
OUTCOME, RESULT, OR LEVEL OF SATISFACTION ARISING FROM WORKFORCE SERVICES. BY
BOOKING WORKFORCE SERVICES THROUGH THE PLATFORM, YOU ENTER INTO A CONTRACT WITH
THE RELEVANT PARTNER FOR THE PROVISION OF THOSE SERVICES, AND TOLIOUS ACCEPTS
NO RESPONSIBILITY OR LIABILITY IN RESPECT OF THE PARTNER'S PERFORMANCE UNDER
THAT CONTRACT.
14.4 TOLIOUS IS NOT RESPONSIBLE FOR PRE-EXISTING
DEFECTS, DAMAGE, OR WEAR AND TEAR AT THE SERVICE LOCATION, INCLUDING FRAGILE OR
DETERIORATED SURFACES, FITTINGS, OR EQUIPMENT. ANY DESCRIPTIONS, ESTIMATES, OR
PROMOTIONAL MATERIALS RELATING TO SERVICES ARE INDICATIVE ONLY AND DO NOT
CONSTITUTE BINDING REPRESENTATIONS OR GUARANTEES.
15. TERM AND TERMINATION
15.1 These Terms shall remain in effect unless
terminated in accordance with the provisions herein.
15.2 Tolious may restrict, deactivate, or
terminate your access to the Services immediately and at any point at its sole
discretion if: (a) you violate or breach any of your obligations under these
Terms; (b) you do not qualify under applicable law or Tolious's standards and
policies to access the Services; or (c) there is a legitimate business, legal,
or regulatory reason, subject to applicable law and, where feasible, providing
reasonable notice.
15.3 You may terminate these Terms at any time by
sending a written notice to Tolious at support@tolious.com and deleting your
Account.
15.4 Upon termination: (a) your Account will be
deactivated; (b) your access to the Services will cease; and (c) these Terms
shall terminate, except for clauses that by their nature are intended to
survive termination, including clauses relating to intellectual property,
disclaimers, limitation of liability, indemnity, governing law, and dispute
resolution.
15.5 Termination shall not affect any accrued
rights or obligations as of the date of termination, including any payment
obligations for Services availed prior to termination.
16. GOVERNING LAW AND DISPUTE
RESOLUTION
16.1 These Terms shall be governed by and
construed in accordance with the laws of India. Subject to the arbitration
clause below, courts in Hubballi (Dharwad), Karnataka, India shall have
exclusive jurisdiction over all disputes arising out of these Terms or the use
of the Services.
16.2 Any controversy, conflict, or dispute arising
out of or relating to these Terms or the Services shall be resolved by
arbitration conducted in Udupi, Karnataka, in accordance with the Arbitration
and Conciliation Act, 1996, as amended. The arbitral tribunal shall consist of
one (1) arbitrator appointed by Tolious. The language of arbitration shall be
English. The parties agree to maintain confidentiality of all arbitral
proceedings. The decision of the arbitrator shall be final and binding. Each
party shall bear its own costs in connection with any arbitration.
17. GRIEVANCE REDRESSAL
17.1 For any booking-related issue or query, you
may first reach out to Tolious via:
In-app chat support for real-time
resolution;
Email: support@tolious.com
WhatsApp or phone support as
displayed on the Platform.
17.2 Tolious will strive to resolve all customer
grievances within the timelines prescribed under applicable Indian law,
including the Consumer Protection Act, 2019 and the Information Technology
(Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
17.3 If you do not receive a satisfactory
resolution, you may escalate your grievance to Tolious's designated Grievance
Officer:
Grievance Officer
Name: Anmol Shetty
Address: REDSHIFT TECHNOLOGIES,
No.1-356(1)(1) Korangrapady Village, Alevoor, Udupi - 576115
Email: support@tolious.com
Availability: Monday - Friday,
10:00 a.m. – 6:00 p.m.
17.4 The Grievance Officer details are provided in
compliance with the Information Technology Act, 2000 and rules made thereunder,
and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to
time.
18. MISCELLANEOUS PROVISIONS
18.1 Changes to Terms
Tolious may vary, amend, or
update these Terms at any time at its sole discretion. Changes are effective
immediately upon posting on the Platform. Your continued use of the Platform
after any such change constitutes acceptance of the revised Terms. You are
responsible for reviewing these Terms periodically.
18.2 Severability
If any provision of these Terms
is held by a court or competent authority to be invalid, unlawful, or
unenforceable, such provision shall be severed to the minimum extent necessary.
The remaining provisions shall remain in full force and effect.
18.3 Assignment
You may not assign, transfer, or
otherwise dispose of any of your rights or obligations under these Terms
without Tolious's prior written consent. Tolious may freely assign or transfer
these Terms, in whole or in part, to any affiliate, successor, or acquirer in
connection with any restructuring, merger, acquisition, or transfer of business
assets.
18.4 Notices
All legal notices to Tolious
under these Terms shall be sent in writing to: support@tolious.com, or to such
other contact details as Tolious may notify from time to time.
18.5 Entire Agreement
These Terms, together with the
Privacy Policy and any Supplemental Terms, constitute the entire agreement
between you and Tolious with respect to the Services and supersede all prior or
contemporaneous communications, representations, or agreements.
18.6 Force Majeure
Tolious shall not be liable for
any failure or delay in performance of its obligations arising from events
beyond its reasonable control, including acts of God, strikes, failure of
utility services or telecommunications networks, war, terrorism, riot, civil
commotion, pandemic or epidemic, malicious damage, or compliance with any
applicable law, regulation, or governmental order. Force Majeure events shall
also include failures caused by third-party service providers, Partners,
payment processors, or technology infrastructure providers beyond Tolious's
reasonable control.
18.7 Relationship of Parties
Nothing in these Terms shall be
deemed to create any employment, partnership, joint venture, agency, or
fiduciary relationship between Tolious and any Customer, Partner, or any other
party.
18.8 Waiver
Any failure or delay by Tolious
to enforce any provision of these Terms shall not constitute a waiver of its
rights. Any single or partial exercise of any right shall not preclude further
exercise of that or any other right.
18.9 Electronic Records
Records generated, stored, or
maintained by Tolious's systems - including platform logs, transaction
histories, and timestamps - shall be deemed accurate and may be relied upon for
all purposes including dispute resolution and legal proceedings.
18.10 Third Party Rights
No third party shall have any
right to enforce or rely upon any provision of these Terms.
By using the Tolious Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.